Refund policy

Last updated: 7 September 2026

We want you to actually use SkyRead before you decide to keep it. You have 30 days from the day your order is delivered to return it for a refund. This policy explains how that works, what we can and cannot accept, and the rights you keep no matter what this page says.

Your 30-day return window

If SkyRead is not right for you, email us within 30 days of delivery and we will arrange the return.

  • The projector must be complete and in resalable condition, with its cable, adapter and packaging.
  • Normal use is fine. We expect you to have opened the box and read in bed with it. Wear beyond that, missing parts, or damage caused by drops, liquids or unauthorised repair may reduce or void your refund.
  • You pay return shipping when you are simply changing your mind. We recommend a tracked service, because we can only refund what reaches us.
  • Original shipping charges, where any were paid, are not refunded on a change-of-mind return.

Faulty, damaged or wrong items

This is on us, not you. If your order arrives damaged, faulty, or is not what you ordered:

  • Email hello@skyread.ca with your order number and a photo or short video of the problem. Please tell us within 14 days of delivery for transit damage, so we can claim against the carrier.
  • We pay the return shipping and send a replacement or issue a full refund, including any shipping you paid. Your choice.
  • If a fault appears later in normal use, contact us anyway. Legal warranties still apply, as set out below.

Wrong plug type

Plug type is chosen at checkout. If you received the wrong one, or ordered the wrong one by mistake, email us and we will sort out an exchange. If the error was ours, we cover the shipping both ways.

How to start a return

  1. Email hello@skyread.ca with your order number and a sentence about why the item is coming back.
  2. We reply with return instructions and the correct return address, usually within one business day.
  3. Send the item back using a tracked service and keep the receipt until your refund lands.

Please wait for our instructions before shipping anything. Parcels sent back without them can be delayed, refused, or lost, and we cannot refund what we cannot identify.

Refunds

Once your return reaches us we inspect it and process the refund within 5 to 10 business days. Refunds go back to the original payment method. Your bank or card issuer may take a further few days to show the money, which is outside our control.

If more than 15 business days have passed since we confirmed your refund and you still cannot see it, email us and we will chase it with you.

Cancelling an order

If your order has not shipped yet, email us and we will cancel it and refund you in full. Once a parcel is with the carrier we cannot recall it, so it becomes a normal return.

What we cannot accept

  • Returns started more than 30 days after delivery.
  • Items damaged by misuse, accident, liquid, or unauthorised repair.
  • Items returned with essential parts missing.
  • Items not bought from this store. If you bought SkyRead through a marketplace or reseller, their returns policy applies.
  • Gift cards, where offered.

Customers in the EU, EEA and United Kingdom

In addition to the 30-day window above, you have a statutory right to withdraw from your purchase within 14 days of receiving it, without giving a reason. To use it, tell us clearly within those 14 days, then return the item within 14 days of telling us. We refund within 14 days of receiving the item back, or of proof that you sent it. Under these rules the cost of returning the item is yours unless the item is faulty or was described incorrectly. Nothing on this page limits that right.

Customers in Canada

Our store is operated from Quebec, Canada. The legal warranty under the Quebec Consumer Protection Act, and any equivalent provincial consumer legislation that applies to you, exists on top of this policy. A product must be fit for its purpose and last a reasonable amount of time. This policy adds to those rights; it does not replace them and cannot take them away.

Contact

Returns, refunds and anything else: hello@skyread.ca. We answer every message, usually within one business day.

Prices and refunds are handled in Canadian dollars (CAD). If you paid in another currency, your bank's exchange rate on the day of the refund applies, and it may differ slightly from the rate on the day you ordered.